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• Our Policy

• We want you to be completely satisfied with your purchase! If you're not happy for any reason, we offer easy returns and exchanges. This policy outlines everything you need to know about our return process. We're committed to providing a hassle-free experience and ensuring you find the perfect fit and style.

• Eligibility

• Most items are eligible for return or exchange within 30 days of the original purchase date. To be eligible, items must meet the following conditions:

• ·       Unworn: Items must be in unworn condition.

• ·       Unwashed: Items must be unwashed.

• ·       Original Tags: Items must have original tags attached.

• ·       Original Packaging: Whenever possible, items should be returned in their original packaging. If you have discarded the packaging, please use a suitable alternative to protect the item during transit.

• ·       Sale Items: Sale items may be subject to different return policies, as indicated in the Sale Items section below. Must have a sales receipt to be eligible for a return or exchange.

• Non-Returnable Items

• For hygiene reasons, the following items are non-returnable if applicable:

• ·       Underwear

• ·       Swimwear (if the hygiene strip is removed)

• ·       Earrings

• ·       Worn apparel- damaged apparel, washed apparel, no totes or holes or stains on apparel or products. Socks and towels [if applicable].

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• Please note that this list is subject to change. Any exceptions will be clearly stated on the product page.

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• Sale Items

• Items marked as Final Sale are not eligible for return or exchange unless they are defective. Discounted sale items (not marked as final sale) are returnable according to our regular policy.

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• How to Return or Exchange

• To initiate a return or exchange, please follow these steps:

• ·       Visit our Online Return Portal: Go to [Cdhwholesalehub.com/returns] and enter your order number and email address.

• ·       Select Items: Select the item(s) you wish to return or exchange and specify the reason for the return.

• ·       Choose Return Method:

• ·       Return for Refund: Select this option to receive a refund to your original payment method.

• ·       Exchange for Another Size/Color: (If available) Select this option to exchange the item for a different size or color of the same style. Availability may vary.

• ·       Print Shipping Label: A prepaid shipping label will be generated for you to download and print.

• ·       Pack and Ship: Pack the item(s) securely in a box or padded envelope, attach the shipping label, and drop it off at your nearest [Shipping Carrier] location.

• Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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• If you are approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-14 business days. Please note that processing times may vary depending on your bank or credit card company.

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• Original shipping charges are non-refundable, unless the return is due to our error (e.g., you received the wrong item or a defective item).

• Exchanges

• If you requested an exchange, your new item will be shipped to you as soon as we receive and process your returned item. You will receive a shipping confirmation email with tracking information once your exchange order has been shipped.

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• If the requested exchange item is unavailable, we will process a refund to your original payment method instead.

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• Damaged or Defective Items

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• If you receive a damaged or defective item, please contact us immediately at [carolspublishingcompany17@gmail.com] with photos of the damage or defect. We will be happy to assist you with a return, exchange, or other appropriate resolution.

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• Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.

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• Then contact your credit card company; it may take some time before your refund is officially posted.

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• Next, contact your bank. There is often some processing time before a refund is posted.

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• If you’ve done all of this and you still have not received your refund yet, please contact us at [carolspublishingcompany17@gmail.com].

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• Contact Us

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• If you have any questions or concerns about our return policy, please don't hesitate to contact us:

• ·       Email: [carolspublishingcompany17@gmail.com]

• ·       Phone: [469-778-8682]

• ·       Live Chat: Available on our website (varies during business hours).

• We're always happy to help!

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• Summary

• We want you to shop with confidence. That’s why we offer a 30-day return window for eligible items. To qualify for a return, items must be unworn, unwashed, and have original tags attached. Returns can be initiated easily through our online return portal, where you can choose between a refund or an exchange.

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• Please note: Certain items are non-returnable for hygiene reasons. These include:

• Underwear, Swimwear without the original hygiene strip, and Earrings if applicable. If you receive a damaged or defective item, our priority support team will handle your case promptly to ensure a quick resolution.

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• For any questions or assistance, our customer service team is available via email and phone. We’re here to help!